Refund policy

Refund policy

Every Spinsugar invitation, menu, place card and sign is designed and printed just for you, so we take great care to get it right before anything goes to print.

Personalised items
Because personalised items are made to order with your names, dates and details, we’re unable to accept returns or exchanges on them. This includes invitations, menus, place cards, welcome signs and custom wax seals.

Before printing, we send you a digital proof to check, with 3 complimentary rounds of revisions. Nothing goes to print without your final approval, so please check all spelling, dates, times and venue details very carefully. We can’t accept returns for errors in a proof you have approved.

Non-personalised items
Unused, non-personalised items (such as coloured envelopes) can be returned within 14 days of receiving them, in the same condition you received them and in their original packaging, with proof of purchase. To start a return, email us at hello@spinsugarstationery.com. Items sent back without first contacting us can’t be accepted.

Damaged or incorrect orders
Please check your parcel as soon as it arrives. If anything is damaged, misprinted by us, or not what you ordered, email us right away at hello@spinsugarstationery.com with photos, and we’ll make it right.

Refunds
Once an approved return reaches us and has been checked, we’ll let you know. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.